Rest assured, we prioritize getting your order to you as swiftly as possible. Your patience and understanding are much appreciated. Should you have any inquiries regarding our shipping policy, please feel free to contact us at care@monstaonline.com.
Shipping, processing and order deadlines:
The order processing time is 1-3 business days (Monday to Friday).
Order deadline: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
The estimated delivery time is 3-5 business days, shipped from Monday to Friday.
Please Note: We do not process orders over the weekends.
Shipping Status: You will get an email when your order has been shipped with a tracking number that you can click to check the progress of your shipment. Once the order has shipped, the tracking number provides the latest information. Contacting the store will not provide any additional information.
Please contact the Courier for any queries on delivery directly (Courier contact information is in the tracking email)
Shipping Costs:
Responsibility for Delivery Information: It's crucial to ensure your shipping address is accurate as the buyer is responsible for any stolen or lost deliveries due to incorrect shipping information.
Unexpected Delays: Please note that any delays due to the shipping carriers are beyond our control. We reserve the right to extend delivery times for reasons beyond our control.
Additional Information: Be aware that any taxes and duties potentially applicable are the sole responsibility of the customer.
Thank you for choosing Monsta Online. We are committed to making your shopping experience seamless and enjoyable.