Shipping & Delivery
Do you offer free shipping?
Yes, we offer FREE shipping on all orders within the United States. No minimum purchase is required.
How long does shipping take?
We provide hassle-free, fast US shipping. Most orders are processed within 1-2 business days, and delivery typically takes 3-7 business days depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your order anytime using our Track Your Order page.
Do you ship internationally?
Currently, we only ship within the United States.
What if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please contact the courier in your tracking information by phone of email. If you still have issues contact our support team at care@monstaonline.com and we’ll help resolve any delivery issues.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
How do I start a return?
To initiate a return, contact our customer support at care@monstaonline.com with your order details. We’ll provide instructions for returning your item.
How long does it take to receive my refund?
Once we receive and inspect your return, your refund will be processed to your original payment method. This usually takes 3-5 business days after we receive the returned item but is dependent on your credit card company.
Are there any items that cannot be returned?
For hygiene and safety reasons, certain items may not be eligible for return. Please contact us for details about your specific product.
What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, contact us immediately at care@monstaonline.com with your order number and photos if possible. We’ll arrange a replacement or refund as quickly as possible.